Processing time of deposit and withdrawal transactions depends not just on us and our service provider Nexo. It also depends a lot on the status of the blockchain network and the way your crypto wallet works. Due to all that, we can only give a rough estimate of the time. Usually transactions take 1 hour or less. When the blockchain network is overloaded, processing may take longer.
Transaction parts that depend on us and Nexo are processed within minutes. For security reasons, a number of blockchain network confirmations are required, and this takes most of the time. Number of confirmations varies depending on the network. See the deposit/withdrawal page for details.