Sometimes payments may be delayed. Mostly it happens when the blockchain network is overloaded.
If you do not follow these rules, the assets may be lost irreversibly.
If you are sure you followed all the rules and it has been more than 24 hours since your transfer, contact us via a ticket.
For withdrawals, please allow at least 48 hours. In rare cases, a compliance check may be required.
You do not need to contact Nexo. We will do it for you, if necessary.