If you did not specify the Tag/Memo when making a withdrawal from your crypto savings wallet or entered the wrong details, please contact the support service of the crypto wallet you used.
If this happened when you were funding your crypto savings wallet, contact our support service and provide transaction details: date, time, amount, the correct Tag/Memo.
Please note that not all crypto assets sent with mistakes can be recovered. We are not responsible for coins sent to wrong addresses and/or with wrong Tag/Memo information.
Important: sometimes to restore your crypto assets we may need to install or update wallet software, import or export private keys etc. These actions can be performed by authorized personnel only, and are monitored for security. The procedure may take over a month.